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Privacy Policy – ¾ÅÉ«µ¼º½

Introduction

At ¾ÅÉ«µ¼º½, we are fully committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Qatar’s Personal Data Privacy Protection Law No. (13) of 2016. We want to ensure that all patients, website visitors, and users understand their rights and how their data is handled when they interact with our services.

What Personal Data We Collect

We collect a range of personal data necessary to provide you with safe and effective medical services. This may include:

• Full name, date of birth, gender, and nationality
• Contact details such as phone number, email address, and residential address
• Identification details including passport, QID, or health card numbers
• Health-related information such as medical history, current medications, allergies, test results, and consultation records.
• Billing and insurance information
• Website usage data (via cookies or analytics tools)

How and When We Collect Your Personal Data

Your personal data is collected when you:

• Register as a patient or schedule an appointment through our website, call center, or in person
• Visit our clinics and consult with our healthcare professionals
• Fill out any forms, surveys, or feedback submissions
• Use our digital services or mobile platforms
• Communicate with us via phone, email, social media, or WhatsApp

Use of Your Personal Data

We use your data to:

• Deliver safe, high-quality medical care and diagnostic services
• Schedule appointments and manage clinical workflows
• Maintain accurate medical records
• Contact you with important health updates, appointment reminders, or lab reports
• Improve patient experience and enhance our medical services
• Fulfill regulatory and legal obligations under Qatari law

Legal Basis for Processing Your Personal Data

We process your personal data based on one or more of the following legal grounds:

• Your explicit consent
• Necessary for the provision of healthcare services
• Compliance with a legal obligation
• Protection of vital interests (in emergencies)
• Legitimate interests pursued by the clinic, provided they do not override your rights

AI Usage

In some instances, we may use Artificial Intelligence (AI) to support diagnostic decisions, optimize appointment scheduling, or improve operational efficiency. All AI tools used comply with data protection regulations and are subject to human oversight. We ensure transparency and safety in all AI applications in healthcare.

Children’s Privacy

We do not knowingly collect personal data from children under the age of 13 without parental or guardian consent. For any pediatric services, the child’s information is collected only through and with the authorization of a legal guardian.

Term of Storage of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by medical, legal, or regulatory guidelines in Qatar. After this period, your data will be securely archived or permanently deleted.

Sharing and Transferring of Personal Data

Your personal data may be shared internally within ¾ÅÉ«µ¼º½ among healthcare providers to ensure comprehensive care. We may also share your data with:

• Insurance providers (with your consent)
• Accredited laboratories or diagnostic centers
• Legal or regulatory authorities, if mandated by law

We do not sell or trade your data under any circumstances. Transfers of data outside Qatar, if needed, are conducted under strict safeguards and in compliance with applicable legal requirements.

Exceptions

There are limited cases where we may process or disclose your personal data without your consent. These include:

• Medical emergencies
• Compliance with public health requirements
• Legal investigations or law enforcement requests
• Court orders or governmental mandates

Your Rights and Control Over Your Personal Data

Under Qatar’s Law No. (13) of 2016, you have the following rights:

• Right to access and review your personal data
• Right to request corrections to inaccurate or outdated information
• Right to withdraw your consent (where applicable)
• Right to object to certain types of data processing
• Right to request deletion of your data, unless it conflicts with legal or medical obligations

If you wish to exercise any of these rights, please contact our Data Protection Officer at info@americanhospital.qa or visit the reception at any of our clinics. We are committed to honoring your legal rights and ensuring transparency in all data practices.

Security

We employ industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

• Encryption of electronic data
• Secure servers and access controls
• Regular security audits and compliance reviews
• Staff training on data protection and confidentiality

Use of Cookies

Our website may use cookies and similar technologies to enhance user experience, track website usage, and improve service delivery. You have the option to accept or decline cookies when visiting our site. Some features may not function properly without cookies.

International Users and Personal Data

If you are accessing our services from outside Qatar, please be aware that your data will be processed and stored in Qatar. By using our services, you consent to the transfer of your information to our secure systems in accordance with this Privacy Policy and applicable local regulations.

Modifications to This Privacy Notice

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal obligations. Any modifications will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

Effective Date: 2025-06-01

For questions or concerns, please contact:
Email: info@americanhospital.qa
Phone: +974 44038777